꼭 다루어야 할 내용만 간결하게 쓴다.
(x) I am writing on behalf of Mr. Jones to inquire whether it is possible to schedule a meeting next Tuesday or not.
(o) I am writing to schedule a meeting for next Tuesday.
수신자의 행동을 이끌어낼 수 있도록 완결된 내용을 쓴다.
(x) I would like to meet you.
(o) I would like to meet you at 3:00 pm in the Conference Room.
수신자에 대한 예의를 갖추어 쓴다.
(x) I want to discuss next year’s sales strategy.
(o) I would like to discuss next year’s sales strategy.
수신자가 내용을 쉽게 이해할 수 있도록 명료하게 쓴다.
(x) Mr. Kim will join us.
(o) Mr. Kim, who is the head of the sales department, will join us.’
잘못된 정보, 문법, 철자 오류가 없는지 확인해 정확하게 쓴다.
(x) Please sent us a preliminary report on Friday, March 11.
(o) Please send us a preliminary report by Friday, March 10.